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Legal and Financial Considerations
Roots solutions make every effort to ensure that your project remains secure and confidential.
All payments are made only after you approve of the milestone and its deliverables.
+ Non Disclosure Agreement To ensure confidentiality, we sign a Non Disclosure Agreement
(NDA). Additionally, project details are available only to the team members who
are involved in the specific project.
Services Contract - Before the commencement of the project, we sign a Services Contract
that details the responsibilities of each party, the deliverables, pricing and delivery
schedule of the projects.
All payments are milestone based and made after you approve of the milestone and
Roots solutions Communication Methodology
Our experience over the years has helped us understand the decisive role
played by clear communication to ensure the success of a project. Very often, misunderstandings
due to poor communication between the customer and the provider have caused the
failure of many projects. At Roots, we are also aware of communication errors due
to cultural differences. This is where we use our vast experience with customers
to avoid cultural gaps in communication.
We also use various tools to facilitate clear, unhindered one-on-one interaction
with our customers. Some of the utilities we use to ensure effective communication
and information flow through the project lifecycle include:
+ Online reports
- An online project management tool which allows you to remain up-to-date
on the developments in the progress of your project. This increases the amount of
control you can exercise on the progress of your custom software development project.
Messenger - For all one-on-one communication, we use instant messenger, to make
it easier for you to speed up any concerns or clarifications in real time.
Documentation - We document the minutes of all meetings and share them with all
We also ensure that during the course of the project, you have:
A Single point of Contact - The project manager assigned to your software development
project will serve as your single point of contact for all communication.
Escalation Procedure - We also ensure that we provide you with a clear procedure,
should any need arise to escalate issues.